Responsible Gaming at hbijje

All Players registering on hbijje are required to confirm at the point of registration that they are aged 18 or above. This declaration is a binding condition of account creation. hbijje enforces this restriction through a mandatory Know Your Customer (KYC) age verification process that requires every Player to submit a valid government-issued identity document — such as a National ID card or passport — before any withdrawal can be processed and, in many cases, before deposit limits are raised above initial thresholds.

hbijje's verification team reviews identity documents promptly. Players whose submitted documents do not confirm that they are aged 18 or above will have their accounts immediately suspended and any remaining balance will be handled in accordance with our Terms & Conditions. Any winnings accumulated by an underage Player during an unverified period may be voided.

If you are a parent or guardian and believe a person under 18 in your care has registered on hbijje, contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and close the account within one business day. We also recommend using parental control software to restrict access to gambling websites on shared devices used by minors.

• Mandatory age declaration at account registration — Players must confirm they are 18 or older.
• KYC document verification — government-issued National ID, passport, or driving licence accepted.
• Account suspension for any Player found to be under 18, with immediate effect and no exceptions.
• Parental reporting channel — email [email protected] to report suspected underage accounts.

Most people who gamble on hbijje do so recreationally and within their means. However, for a small number of Players, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, work, and mental health. The earlier problem gambling is identified, the easier it is to address.

hbijje encourages all Players to reflect honestly on their gambling habits. The following accordion outlines the key warning signs that gambling may be becoming a problem, organised by the area of life most commonly affected.

The following checklist is provided as a private, informal self-reflection tool. Answer honestly — this information is not submitted to hbijje or stored anywhere. Its sole purpose is to help you evaluate your own relationship with gambling. If you answer "yes" to three or more questions, hbijje recommends using the responsible gaming tools below or speaking with a support professional.

hbijje provides a suite of responsible gaming tools that Players can activate at any time through their account settings or by contacting [email protected]. These tools are free to use, take effect promptly, and are designed to give you full control over your gambling activity. Using these tools is entirely confidential — activating a limit or exclusion will not affect your standing with hbijje in any negative way.

Self-exclusion is the most comprehensive responsible gaming tool available on hbijje. It is designed for Players who feel they need a significant break from gambling or who believe their gambling behaviour has become harmful. Once activated, self-exclusion cannot be reversed before the selected exclusion period has expired — this is an intentional design feature that ensures the tool provides genuine protection rather than a superficial barrier.

Select an exclusion period that reflects the level of support you need:

Deposit and spending limits are among the most practical and immediately effective responsible gaming tools available on hbijje. They give Players a structured financial boundary that prevents impulsive over-spending during a session and helps maintain gambling as an affordable recreational activity rather than a financial burden.

hbijje supports the following types of financial limits, all denominated in Bangladeshi Taka (BDT) and compatible with all supported payment methods including bKash, Nagad, Rocket, Upay, and partner bank transfers:

• Daily Deposit Limit: The maximum total amount you can deposit within a rolling 24-hour window. For example, setting a daily deposit limit of ৳1,000 means that once you have deposited ৳1,000 within a 24-hour period, no further deposits will be accepted until the window resets.
• Weekly Deposit Limit: The maximum total you can deposit within a rolling 7-day period. Recommended for Players who play on a weekly schedule, such as during BPL or IPL cricket seasons.
• Monthly Deposit Limit: The maximum total you can deposit within a rolling 30-day period. Useful for Players who prefer to set a firm monthly entertainment budget for gambling activity.
• Daily Loss Limit: The maximum net loss you can sustain in a single day before your account is automatically restricted from further betting.
• Session Wagering Limit: The maximum total stake amount you can wager in a single session, regardless of wins and losses.

Adjustment Rules: Reducing any limit takes effect immediately upon confirmation. Increasing a limit is subject to a mandatory 24-hour cooling-off period before the new (higher) limit comes into force. This asymmetric policy ensures that impulsive decisions to increase spending are subject to a moment of reflection before taking effect.

To set or adjust any deposit or spending limit, log in to your hbijje account, navigate to Account Settings, and select the Responsible Gaming section. Alternatively, contact [email protected] with your preferred limit type, amount in BDT, and the period (daily/weekly/monthly).

A time-out is a shorter, reversible break from the hbijje platform designed for Players who feel they need a pause rather than a full self-exclusion. Time-outs are an important intermediate tool — more structured than simply choosing not to log in, but less permanent than formal self-exclusion.

The following time-out durations are available on hbijje:

• 24-Hour Time-Out: Immediately suspends account access until the same time the following day. Suitable for Players who feel they have had an emotional or impulsive session and want to pause before making further decisions.
• 48-Hour Time-Out: A two-day break that gives Players a weekend or two-day cooling-off period.
• 7-Day Time-Out: A one-week suspension recommended for Players who feel gambling is starting to interfere with daily routines or work patterns.
• 30-Day Time-Out: A one-month break that provides significant distance from gambling, giving Players time to assess their habits without a permanent commitment.

During any time-out period, your hbijje account is suspended from all gaming, betting, and deposit activity. You will not receive any promotional emails, bonus notifications, or marketing communications. Existing balances are preserved and available for withdrawal even during a time-out — contact [email protected] to request a withdrawal during an active time-out period.

Reality Check Reminders are a lighter-touch awareness tool that does not restrict your ability to play. When enabled, reality checks display a brief notification overlay at your chosen interval — every 30, 60, or 90 minutes — showing your current session duration, total amount wagered, and net win or loss for the session. These prompts are designed to interrupt the flow of play and prompt a conscious decision about whether to continue. Research in responsible gambling consistently shows that periodic reality checks reduce average session length and total spend among recreational Players.

To activate a time-out or enable reality check reminders, visit the Responsible Gaming section of your account settings or contact our support team at [email protected].

If you believe your gambling is becoming a problem — or if someone close to you has expressed concern about your gambling habits — hbijje strongly encourages you to reach out for help. Seeking support is a sign of strength, not weakness, and the earlier a problem is addressed, the easier it is to manage.

The hbijje responsible gaming support team is available to assist with account restrictions, self-exclusion, and guidance on external professional resources. Contact us at [email protected] with the subject line "Responsible Gaming Support" and a member of our dedicated team will respond within one business day (Bangladesh Standard Time, UTC+6).

For confidential, professional counselling and support, consider reaching out to mental health and addiction support services. Problem gambling is a recognised behavioural health condition, and trained counsellors can help develop coping strategies, address underlying triggers, and provide practical support for rebuilding financial stability. In Bangladesh, organisations such as mental health clinics affiliated with Dhaka Medical College Hospital, the National Institute of Mental Health (NIMH) in Dhaka, and private counselling services in Chittagong, Sylhet, Khulna, and Rajshahi offer professional support for behavioural addiction.

Friends and family members who are concerned about a loved one's gambling can also contact hbijje at [email protected]. While we cannot discuss another person's account details for privacy reasons, we can provide general guidance on the tools available and how to encourage a loved one to seek help.