hbijje Privacy Policy

hbijje collects personal information from Players through several channels: the account registration process, ongoing platform use, customer support interactions, and automated technical data gathered during your visit. We only collect information that is necessary for the purposes outlined in this Privacy Policy.

The categories of personal data we collect are summarised below:

hbijje does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning sexual orientation. Where age verification requires review of an identity document, the document image is processed solely for the purpose of confirming age and identity, and is not retained beyond the period required for compliance purposes.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data, we will delete that data promptly and close the associated account. If you believe a minor has registered on hbijje, please contact us immediately at [email protected].

hbijje processes personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following table sets out the primary purposes for which we process personal data and the legal basis for each:

• Account Creation and Management: To register your account, verify your identity, maintain your account settings, and provide you with access to the hbijje platform.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records of all transactions in BDT.
• Platform Personalisation: To tailor your hbijje experience, including displaying relevant game recommendations, preferred payment methods, and language or regional settings appropriate for Bangladesh-based Players.
• Customer Support: To respond to your queries, resolve disputes, investigate complaints, and communicate account-related updates via email and Bangladesh mobile number.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, multiple account creation, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming Compliance: To monitor gameplay patterns for signs of problem gambling, to administer self-exclusion requests, deposit limits, and time-out periods, and to comply with our Responsible Gaming obligations.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and to respond to lawful requests from regulatory authorities or law enforcement bodies.
• Marketing Communications (with consent): To send promotional offers, bonus notifications, and seasonal promotions (such as BPL season offers, Eid promotions, and Pohela Boishakh specials) to Players who have opted in to receive marketing communications. You may withdraw consent at any time via your account settings or by contacting [email protected].
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the hbijje platform, fixing technical issues, and enhancing the overall user experience.

hbijje does not make fully automated decisions that have a legally significant effect on Players without providing an opportunity for human review. Where automated tools are used for fraud detection or bonus abuse identification, findings are reviewed by a member of the hbijje compliance team before any account action is taken.

hbijje may share your personal data with the following categories of third parties, each of whom is required to handle your data securely and only for the specified purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, City Bank, Visa, and Mastercard — to process deposits and withdrawals and to verify payment method ownership. These providers operate under their own privacy policies and regulatory frameworks.
• Game Technology Providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming, and other certified studio partners — to deliver game content, verify game outcomes, and provide gameplay audit logs. These providers receive only the minimum data necessary to deliver their services (typically a unique session token and game history relevant to that session).
• Identity Verification Partners: Third-party KYC verification providers who assist hbijje in confirming Player age and identity. These providers are contractually bound to process identity documents exclusively for verification purposes and to delete documents once verification is complete.
• Analytics Service Providers: Aggregated, anonymised technical data may be shared with analytics platforms used to monitor platform performance and user experience. No personally identifiable information is included in these analytical data sets.
• Legal and Regulatory Authorities: hbijje will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect our legal rights, or ensure the safety of Players or staff.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of hbijje's business assets, Player data may be transferred to the acquiring entity as part of the transaction. In such cases, hbijje will provide reasonable advance notice to affected Players and ensure that the receiving entity is bound by privacy obligations at least as protective as those in this policy.

All third-party service providers engaged by hbijje are subject to contractual data processing agreements that require them to implement appropriate technical and organisational measures to protect the personal data they process on our behalf.

hbijje uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device by your browser when you visit hbijje.

The types of cookies used on hbijje are as follows:

• Strictly Necessary Cookies: These are essential for the platform to function. They include session authentication tokens that keep you logged in during a visit, security tokens that protect against cross-site request forgery (CSRF), and load-balancing cookies. These cannot be disabled without impairing your ability to use hbijje.
• Functional Cookies: These remember your preferences such as your selected game category, display settings, and whether you have dismissed a platform notice. They improve your experience by reducing the need to reconfigure settings on each visit.
• Performance and Analytics Cookies: These collect anonymised data about how Players navigate the hbijje platform — which pages are visited most frequently, where errors occur, and how long sessions last. This data is used exclusively to improve platform performance and is not linked to your personal identity.
• Marketing Cookies (consent required): Where you have opted in to receive personalised marketing communications, marketing cookies may be used to track which promotions you have viewed or interacted with, so that we can avoid sending you duplicate offers. These cookies are only placed with your explicit consent and can be revoked at any time via your account settings.

You can control cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will impair your ability to log in and use the hbijje platform. For functional and analytics cookies, disabling them will not prevent you from using hbijje but may reduce the quality of your experience. Detailed instructions for managing cookies are available in your browser's help documentation.

hbijje does not use third-party advertising cookies or cross-site tracking technologies that follow you outside the hbijje platform. We do not serve banner advertisements on behalf of third parties and do not participate in cross-platform advertising networks.

hbijje implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security framework includes, but is not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the hbijje platform is encrypted using industry-standard Transport Layer Security (TLS). This applies to login credentials, payment data, personal information entered during registration, and all API communications with game providers and payment partners.
• Encrypted Data Storage: Sensitive data fields, including passwords and payment account identifiers, are stored using strong one-way hashing and encryption algorithms. Passwords are never stored in plaintext.
• Access Controls: Access to Player personal data within hbijje is restricted on a strict need-to-know basis. Only authorised members of the compliance, support, and financial operations teams may access personal data, and all such access is logged and audited.
• Two-Factor Authentication (2FA): hbijje offers two-factor authentication for Player accounts. We strongly encourage all Players to enable 2FA for an additional layer of account security.
• Regular Security Audits: hbijje's platform infrastructure is subject to periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Fraud Detection Systems: Automated monitoring systems analyse login activity, deposit patterns, and gameplay behaviour in real time to detect anomalous activity indicative of account compromise or fraudulent use.

While hbijje takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights or freedoms, hbijje will notify affected Players as promptly as practicable and will take immediate steps to contain the breach and mitigate its impact.

Players are also responsible for maintaining the security of their own account credentials. You must use a strong, unique password for your hbijje account and must not share your login details with any third party. If you suspect that your hbijje account has been compromised, contact [email protected] immediately.

hbijje retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The following retention periods apply to the principal categories of personal data we hold:

• Account and Identity Data: Retained for the duration of your active account relationship with hbijje, plus a minimum of 5 years following account closure. This retention period is required for AML and KYC compliance purposes.
• Financial Transaction Data: Retained for a minimum of 7 years from the date of each transaction, in accordance with standard financial record-keeping obligations.
• Gameplay History: Retained for a minimum of 3 years from the date of each gaming session. Extended retention may apply where gameplay data is relevant to an ongoing dispute or investigation.
• Customer Support Communications: Retained for 3 years from the date of the most recent communication in a support thread, unless the communication relates to an active dispute, in which case it is retained until the dispute is fully resolved plus 1 year.
• Technical and Analytics Data: Anonymised technical data may be retained indefinitely for platform performance analysis. IP address logs are retained for 12 months.
• Marketing Consent Records: Records of your marketing consent preferences are retained for the duration of your account relationship and for 2 years following account closure, to demonstrate compliance with consent obligations.

When personal data is no longer required for any of the above purposes, hbijje will securely delete or anonymise it. Where technical constraints make immediate deletion impractical (for example, data held in encrypted backup archives), the data will be isolated from active processing and deleted at the next scheduled archive purge cycle.

As a Player on hbijje, you have a number of rights in relation to the personal data we hold about you. hbijje respects these rights and will respond to all valid requests promptly and without charge in ordinary circumstances. The rights available to you are:

• Right of Access: You may request a copy of all personal data that hbijje holds about you, including the categories of data, the purposes for which it is processed, and the recipients with whom it has been shared. Requests can be submitted to [email protected].
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact information directly via your hbijje account settings; for identity document corrections, please contact [email protected].
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis exists for processing), or where the data has been processed unlawfully. Note that this right may be limited where hbijje is required to retain data for AML, KYC, or other legal compliance purposes.
• Right to Restrict Processing: You may request that hbijje restricts the processing of your personal data in certain circumstances, for example while a rectification request is under review or where you contest the legal basis for processing.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that hbijje provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object to Marketing: You may withdraw consent for marketing communications at any time by updating your preferences in your hbijje account settings or by emailing [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of the above rights, contact hbijje's support team at [email protected], clearly stating the right you wish to exercise and providing sufficient information to verify your identity. hbijje will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 60 days; in such cases, hbijje will notify you of the extension and the reasons for it within the initial 30-day window.

hbijje reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to the hbijje platform. When material changes are made, the "Last Updated" date at the top of this page will be revised and, where the changes significantly affect Players' rights, hbijje will send a notification to registered Players via their registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how hbijje protects your data. Continued use of the hbijje platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you must cease using the platform and may request account closure in accordance with the procedure described in our Terms & Conditions.

Historical versions of this Privacy Policy are available on request by contacting [email protected]. When requesting a historical version, please specify the approximate date or "Last Updated" value of the version you require.